Barbara Lawrence, Senior Programme Coordinator, Division of Student Services, Charles Sturt University, has worked in Student Service areas of higher education for the past ten years, and has recently moved from the University of New England in Armidale, New South Wales, to Charles Sturt University in Wagga Wagga, New South Wales. Barbara has edited seven books relating to equity issues for students in higher education, and has an abiding commitment to the provision of quality education services to rural and isolated students.

Paul Worsfold, Manager, Peer Mentoring Programme, Division of Student Services, Charles Sturt University, commenced work at CSU after six years of teaching in the Riverina Region of NSW. Initially contracted to arrange student support services for international programmes, Paul developed a 'service' reputation and standing which provided him the opportunity to manage the Student Services Unit at Wagga Wagga for eleven years. Paul has experience in all student service areas and is currently merging that experience with the new support technologies being introduced into higher education.